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Terms and conditions of Use
Version number 1.3, last updated 28/09/2020
Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.
2. Legal Requirements for Playing the Game
3. Information We Collect About You and How We Use It
4. Grant of License
5. Real Money Mode and Practice Mode
6. User Accounts
7. Transactions: Deposits
8. Transactions: Withdrawals
11. Services Suspension
14. Artificial Intelligence Software
15. Random Number Generator
16. Abusive or Offensive Language
17. Monitoring of the Site
18. Inactive Accounts
19. Incomplete Games
20. Customer Support
21. Responsible Gaming
22. Customer Complaints
23. Affiliations or Interest of Directors, Management and Employees
25. Links to Third Party Sites
26. Account Termination and Suspension
28. Governing Law
29. Limitation of Liability
31. Entire Agreement, Modifications and Amendments
33. Segregated Funds
35. Taxes on Winnings
36. Prohibited Practices
If you would like to download this information, please click here.
Data controller: The name and address of the Data Controller can be found in the footer of this website.
Here at LunaCasino we like making things simple and easy for our customers and that includes being clear, transparent and open about what we collect, and how and why we use the data we collect, so this page goes into great detail.
Our Policy explains how we use your personal data, whether you are just visiting, making a deposit or playing one of our games. This policy includes information you may not already know about your data privacy rights, circumstances in which we share and obtain information about you and how we use it to personalize the marketing you receive, so please take time to read all the sections carefully.
If we make any material updates to this Policy, we will inform you.
Please note that all our employees undertake regular training on Information Security and are required to comply with confidentially obligations as well as internal policies and procedures whenever they handle your information.
We hope you will find this page helpful, but should you have any concerns or questions, regarding Data Protection, please feel free to contact our Data Protection Officer at firstname.lastname@example.org
LunaCasino will always value and respect the privacy of each and every one of its customers. Your privacy is important both to you and to us and we make the following promise to you:
LunaCasino is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes.
The Types of Information We Collect
We collect two types of data and information from our customers.
Personal Information which can be used to identify an individual. The Personal information we collect through our Services includes information which is submitted directly by the you, such as: phone number; full name; e-mail address; home address; date of birth; payment means (e.g. credit card number); and other financial information that we may need in order to provide our Services. We also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information is un-identified and non-identifiable information pertaining to you which may be made available or gathered via your use of the Services We are not aware of the identity of the user from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services.
If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
How We Collect Your Information
Collecting Information about you, from you
LunaCasino collects personal information about you whenever you use our services. Some of it you provide directly to us, for example, when you register an account or fund your account. Other information is collected during your interactions with us, such as the bets you place or online chats with our customer services team and through Cookies (Please refer to the dedicated section about Cookie’s for more information on our usage of cookies). Also, if you consent we will also record all telephone conversations.. We also collect information about the way you access, view, share, contribute to and communicate with and through our services, for example when you post comments via our social media channels or chat functionalities.
Collecting Information about you, from your device
We collect information from the devices you use when using LunaCasino content, products and services. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version number.
Collecting Information about you, from Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. The cookies we use can be grouped into four separate categories and are explained in the section further below set out for Cookies.
Collecting Information about you, from external companies
To help us comply with our legal and regulatory KYC and Social Responsibility obligations
Where we acquire personal data from a third party as part of a business or asset transfer:
We may also collect personal data about you from third parties from time to time. For example, if you are a former customer of a LunaCasino partner and your data was passed to LunaCasino we will have acquired the following categories of your personal data from your previous online betting and gaming provider in order to integrate your former account into LunaCasino’s platforms and systems, and to provide our gambling services to you in accordance with our Terms and Conditions. A non-exhaustive example (which may or may not be applicable depending on the process) of such data is:
We will process the above categories of personal data for the reasons outlined in this Privacy Notice and in accordance with the relevant data protection legislation.
How do we use the information we collect?
The information we collect, which may include “Personal Information”, is used for the following purposes:
Where the data processing is in accordance with your consent, you have the right to withdraw your consent at any time in writing to our contact details mentioned in this Policy, or by following any relevant process to withdraw your consent (eg, unsubscribing from marketing). Withdrawal of your consent does not affect the lawfulness of the treatment of your data prior to its revocation.
Companies that provide services on our behalf
We share your personal information with external organizations that carry out a range of services on behalf of LunaCasino. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. Both we and they are obliged to handle your information in accordance with data protection law, and we are also required to put in place contractual measures reinforcing those obligations.
The main functions that are or may be carried out, fully or in part, by third parties are listed below:
Information demands from Regulators:
On a regular basis, in all licensed jurisdictions, we are regulatory required to produce reports containing non-Personal Data. The reports consists of things such as number of self exclusions, number of registrations, number of complaints, number of suspicious transactions reported to authorities.
Other information sharing with third parties:
We may also share personal data with selected third parties in order to measure and improve customer experience, to circulate new offers and promotions that may be of interest on various similar third parties products/services and to facilitate the resolution of customer complaints and disputes. This sharing takes place further to legitimate interests (which do not override your fundamental rights and freedoms) or under another suitable lawful basis identified by us .
We may also process your personal data for the purposes of any future acquisitions, sales, restructuring or other business or asset disposals or transfers of any part of our business from time to time. This may include sharing your personal data with third party prospective purchasers, bidders, investors, professional advisors and other relevant persons in respect of the transaction. Such data sharing will take place further to our legitimate interests (which do not override your fundamental rights and freedoms) in disposing of or restructuring our business interests, or under another suitable lawful basis identified by us under the relevant data protection legislation at the appropriate time. Where this is the case, you will receive notice of any such transfer before it takes place, along with further details about how your personal data will be processed at the relevant time.
How long do we keep your information?
We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, meeting our legal and regulatory obligations, resolving disputes and enforcing our agreements.
The length of time for which we keep different types of personal information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them. When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to gambling and gaming, anti-money laundering, taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements. To fulfil our requirements, some of your personal data will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we delete it securely or anonymize it.
You have the following Data Subject Rights:
In order to exercise any of your rights over your Personal Data, please contact email@example.com.
We are permitted to ask for your ID in order to verify your identity prior to fulfilling your request. However, we reserve our right, in certain situations, to request for your Identity to be verified via additional methods/ways up to the point we are satisfied of the veracity and/or legality of the request. Such additional verification measures are applied to ensure that Personal Data are under no circumstances released to unauthorised persons.
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the relevant supervisory authority.
What are Cookies?
'Cookies' are small text files stored in your web browser that enable us to recognize your computer when you visit our website. Cookies are essential to keep certain parts of our website functioning correctly and securely. We also use them to make things quicker, easier and more personal to you and to help us understand how our website is used. They can also be used to present you with more tailored advertising content.
They also enable LunaCasino to find out which advertisement brought you to our website, we may use the LunaCasino cookies on your computer. In the event that we do collect such information, you will remain personally unidentifiable and we will not share this information with any unconnected third-party.
The Cookie Categories
The Cookies we use fall into the following categories:
Controlling my Cookies
All modern browsers allow you to see what cookies you have, and to clear them individually or in their entirety by changing your cookie settings. Cookie settings are typically found in the 'options' or 'preferences' menu of your browser, otherwise you should use the 'Help' option in your browser for more details. You may also find the links below helpful:
The Use of Google Analytics
Your opt-out choice is applied only to the browser from which you make the choice, so if you use different browsers you will need to opt out in each one. This opt-out is cookie based, so if you delete your cookies, you will no longer be opted out and will need to opt out again. Google Analytics, from which you can control through your browser settings: opt out. https://tools.google.com/dlpage/gaoptout
LunaCasino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than LunaCasino while it is being transmitted between you and LunaCasino.
Limits of Confidentiality
For legal reasons, LunaCasino may be required under certain circumstances to disclose your personal information. Reasons for this may include:
Luna provides a selection of the world"s favorite games which you can download for free and play for fun or for real money. You can do all this in a friendly yet professional environment, utilizing the latest, most reliable playing software. We take away all the hassle leaving you free to enjoy the winning!
Luna goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. Rest assured that under no circumstances will we pass on your details to a third party.
A common concern of many first time players online is the issue of fairness and how we are able to provide truly fair game play. Luna understands the importance of the need to guarantee fair gaming and we are dedicated to providing it at all times.
Luna utilizes a certified and audited Random Number Generator (RNG) to ensure consistently random results. This system, an online gaming industry standard, has been extensively tested by running and analyzing millions of dice rolls, shuffles and spins. To view the testing certificate,click here. Luna also monitors ongoing game play to ensure that this level of fairness is maintained at all times.
We believe that each and every customer deserves round the clock VIP treatment as standard when playing at Luna, which we achieve through our expert Customer Support team. This friendly team brings together a number of highly experienced personnel, all with a full working knowledge of Luna. They are dedicated to making your time with us as enjoyable as possible.
WE ENCOURAGE YOU TO PLAY RESPONSIBLY
Gambling is a form of entertainment, but it should be enjoyed responsibly. It´s not a way to earn a quick buck. You should always avoid chasing losses, never play with money that you can’t afford to lose, and never gamble for money that should go towards rent, bills or other expenses. You should check your activity regularly in the Balance page to keep on top of your money spent.
If you start to feel uncomfortable in any way due to yo.ur gambling, you should take a break from playing or even consider self-exclusion.
Risks and Impacts of Gambling and Gambling Addiction
For many people, gambling is harmless fun and a form of entertainment. However, playing for money bears the risk of gambling becoming problematic as a person becomes unable to control how much time and money, he/she spends on gambling. This type of compulsive behaviour is often called “problem gambling or gambling addiction.”
It can be difficult to determine whether a person’s gambling has become problematic though. One rule of thumb, nevertheless, is that there is a problem if the gambling has started to cause negative consequences on the life quality of the person.
Gambling addiction is diagnosis usually made by a doctor or psychologist. You can have gambling problems regardless of whether you have been diagnosed or not.
Below you can find a number of traits/behaviours associated with gambling that may indicate you are facing a gambling problem or gambling addiction:
Gambling addiction, gambling abuse or problems with gambling, whatever we call it, it is a public health problem which affects hundreds of thousands of people and their relatives. Gambling addiction can have serious implications on different aspects on someone’s life for example:
You can change your gaming habits and there are several different things you can do about it by taking advantage of our Responsible Gambling measures or seeking professional help from non-for profit organizations offering free help and support around gambling problems and gambling addiction.
If you have any questions or concerns, please contact the Customer Support staff who are available 24/7 and they will help you.
Responsible Gaming and Protection Measures
It’s important that our customers enjoy themselves in the casino, but we also understand that for some players, gaming can become a problem.
We pride ourselves of being fair, transparent and socially responsible and want to protect our players from playing irresponsibly and safeguard you, so you can have a playful, yet responsible gaming experience. This is why we have the ability for you to set deposit limits or entire play limitations, these tools can help you keep control of your gambling and can be found in the My Account section of the casino.
Cooling-Off, Temporary Suspension and Self-Exclusion
If you need to take a break from playing, and don’t trust yourself to stay away, then use our Player Limitation options which can be found on the Player Limitation page of ‘My Account’.
There are a range Player Limitations you can choose from:
During any Self-Exclusion you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases).
Please note that any Self-Exclusion set will also apply to any other account you have on our license.
To Self-Exclude login here now.
Implementation of Deposit Limits
During the process of creating an account on our Malta license you will have the option to restrict your daily, weekly or monthly deposit amount to any amount you want.
Time Limit Control
We have a feature available that will automatically log you out of the casino after a certain amount of time. If you would like this feature enabled please contact the support department and let them know the number of minutes you would like to be logged out
You have the option to contact the support department to ask them to add a Reality Check message to your account and even tell them how many minutes there should be between each Reality Check message.
When you have this enabled, a message will appear across your game screen each time the number of minutes you choose passes.
The message will let you know how long you have been playing for, your total bets and your total wins. From this message you will have the opportunity to press one of the following buttons, Continue, which will close the message and the game will stay open, or Logout which will close game and will log you out.
A self-assessment test is just as it sounds… a test where you can check if your gambling is starting to become an issue for you. By doing a self-assessment test, you can easily understand if gambling is becoming an issue for you and act before it gets out of hand.
If you’re concerned about your gaming or just want to control it, you can click here and take the Self-Assessment Test
Keeping a watchful eye
If we notice signs that suggest you may have a gambling problem, we’ll contact you regarding our Responsible Gaming policy and discuss applying deposit limits or other restrictions.
You can also view the information at the below websites which may be able to provide support and advice in overcoming problems with gaming:
We say NO to Underage Gambling
We do not allow players under the age of 18 to gamble. This is stated in our Terms and Conditions.
We use both automated and manual processes in order to verify the age of the customer registering the account and any player under the age of 18 who registers an account will have their account closed immediately.
Prevent Underage Gambling
We recommend that parents install filtering programs on their computer to block certain software and websites. This will allow you to control the programs your children view and use.
We also advise taking the following precautions:
Unauthorised account access: How to prevent it and How to spot it
There's a lot to enjoy here at your favorite online casino, and while you can rest assured we do everything we can to keep your gaming experience here a safe one, there are a few things you can do to make it even safer.
Here are a few simple but effective ways you can prevent unauthorized access to your account:
Here are a few things to look out for if you think someone has accessed your account:
Check your behaviour towards gambling
If you or someone you know answers "Yes" to more than one of these questions, consider seeking assistance from a professional regarding this gambling behaviour by contacting any of the organisations on our Responsible Gaming Site.
Luna is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions
Luna goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Luna while it is being transmitted between you and Luna.
You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.
Luna offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!
Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!
We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!
Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.
In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips
You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.
Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at Luna. Just have a look at what's waiting for you: click here
Once you are ready to play with real money, you will find that depositing at Luna couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier. Availability depends on your country
As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following::
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
Our Lightning Withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.
For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.
If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.
Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.
If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.
For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.
Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!
If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.
If you are unable to log in to the download version of Luna, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.
To configure the pop-up blocker from Internet Explorer, follow these steps:
To configure the pop-up blocker in Google Chrome, follow these steps:
Version number 1.27, last updated 02 Feb 2020
This Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded.
Irregular Play/Fair Play